Rockwell Automation TechConnectSM Support can help you through these challenges. With over 2,000 calls received a day, in 20 languages, our engineers are prepared for your call. Our global team of more than 450 engineers in 15 support centers across the globe, are available 24x7 and have an industry-leading 84% first contact resolution rate in which the first engineer you speak with will resolve your issue.
Technical troubles cause headaches and can inhibit production performance. Whether it is to quickly resolve production issues, improve training, or streamline software updates, purchasing a TechConnectSM Support agreement can provide the knowledge and support needed to address their top challenges.
TechConnect support summary of benefits
Resolve issues with online support and access your support history
- Submit questions online or chat live with highly trained technical support engineers
- Use the personal portal to manage phone and online interactions, receive product notifications, and save favorite content
Immediately address issues
- Get back up and running faster with support from our product specialists, who can help install and configure, troubleshoot, or diagnose technical issues
- These specialists are ready when you need them with 24x7x365 availability
- Purchase Learning+ subscriptions that provide global access to e-learning and scheduled virtual instructor-led training
Better manage software updates
- Help prevent crises, extend functionality, and improve user experiences with access to the latest software updates